Return & Exchange
Return & Exchange conditions
- Orders can be returned or exchanged within 15 days from the delivered date.
- Items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and no refund will be issued.
- As usual, refunds will be reimbursed back to your original account — credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take longer time to arrive.
Return/exchange Process
We do not accept returned items that were sent back directly without notifying us first. Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
- Step 1: Please email our customer service representatives at se*****@in******.com to request the exchange/return.
- Step 2: After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.
- Step 3: You will receive refund within one week or have an exchange order processed after we receive your package. We’ll email you once processing your refund or exchange. It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Contact Us
If you run into any issues, feel free to drop us an email at se*****@lo******.com.